Frequently Asked Questions
Everything you need to know about shopping with Mars The Label.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Standard UK delivery typically takes 3-5 working days, while international shipping can take 7-14 days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and destination.
What is your return policy for fashion items?
We accept returns within 14 days of receipt, provided the items are unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, swimwear and bodysuits can only be returned if the hygiene seal is intact.
How do I know which size to choose?
Each product page features a detailed size guide to help you find your perfect fit. Our designs often feature high-stretch fabrics; if you are between sizes, we generally recommend sizing down for a more snatched look or up for extra comfort.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also offer 'Buy Now, Pay Later' options through Klarna and Clearpay, as well as express checkout via PayPal and Apple Pay.
Can I track my order once it has been placed?
Yes! As soon as your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey to your doorstep.
How should I care for my Mars The Label garments?
To keep your pieces looking their best, we recommend hand washing or using a delicate machine cycle at 30 degrees. Always air dry your items and avoid tumble drying to preserve the elasticity and quality of the fabric.